Job & Internship Opportunities

Description

The Theatre Services Associate – Operations/Groups is a full-time position, reporting to the Executive Assistant to the Vice President and General Manager and to the Sr. Manager of Group & Specialty Sales. This position will support the operations of the Theatre Services Office including the Group Sales Department and Guest Experience Team.

Qualifications

Ability to handle heavy call/customer contact volume. Ability to work well within the Boch Center’s team environment. Ability to prioritize and work independently within deadlines. Excellent interpersonal and communication skills, written and verbal, to work with customers, colleagues, artist management representatives, vendors and clients. Extraordinary organizational skills and attention to detail. Experience working independently in high energy and fast-paced environment. Prior group sales or ticketing experience. Proficiency in Microsoft Word, Excel, Outlook, and working knowledge of PowerPoint, ticketing systems and other related software packages.

Essential Job Duties

Provide customer service to group clients via phone, email and in-person. Respond to Sales inquiries in a timely, courteous and professional manner. Assist with processing of group ticket sales including payment/release of unpaid accounts, seat locations, contract and other paperwork for the client, Box Office, Front of House, and other constituencies as needed
Assist in maintaining the group database.. Represent Boch Center group sales department at networking events, conferences, and meetings as needed. Compile and provide appropriate mailing lists for show mailings. Assist in the creation and distribution of group collateral materials. Follow-up on unpaid accounts. Mail tickets with appropriate promotional materials to group clients in a timely fashion. Work events and performances, greeting and assisting group clients.

Coordinate VIP seating (House, Complimentary and Loge Club upgrades) for Boch Center venues/shows, including communicating availability and balancing inventory of available seats to maximize effectiveness of seats for the Boch Center and the Attraction. Process payments/releases and assign seat locations, maintain accurate records of orders and paperwork. Assist in the creation and distribution of Loge Club materials for Theatre Services. Handle Boch Center ticket donations including gift certification creation, distribution, ticket processing and record keeping. Assist with maintenance of sponsorship and trade ticketing logs. Assist with Ticket Tracking for all Boch Wang Theatre Shows
Provide support for organization wide multifunction printer needs including tracking inventory, general maintenance and service calls.

Provide support for the Quadiant postage machine needs including maintenance of funds, data entry, service calls and monthly financial reports. Assist with managing Info Box email including forwarding to appropriate location for response, as well as responding to all questions related to guest relations. Assist with Lost & Found tracking and follow-up.
Provide support in standard guest communications in conjunction with the Director of Guest Relations. Assist with departmental office supplies, and institutional toner recycling and Outlook archiving instructions and training. 

Perform all other duties customarily performed by a Theatre Services Associate, or as directed by the Employer.

To Apply

Please forward cover letter, resume and references to:
Anastasia Zay
Boch Center
270 Tremont Street
Boston, MA 02116
Email: azay@bochcenter.org

No Telephone Calls.
The Boch Center is an equal opportunity employer.

Description:    

The House Manager, reporting to the Director of Guest Relations and as needed, Front-of-House Supervisors, oversees front-of-house operations for performances and special events at the Wang Theatre and Shubert Theatre. This position plays a key role in supporting the guest experience at one of Boston’s premier performing arts and entertainment venues, ensuring a safe, welcoming, and customer-focused environment while providing on-site leadership to front-of-house staff and supporting smooth theatre operations.

Qualifications:    

• Minimum of 2 years of front-of-house, customer service, or event operations experience in a theatre, performing arts, entertainment, hospitality, or related venue 
• Excellent interpersonal, customer service, and communication skills 
• Ability to remain calm and make sound decisions during emergencies or high-pressure situations 
• Strong organizational skills with the ability to multitask in a fast-paced environment 
• Experience supervising union and non-union staff preferred 
• Ability to work collaboratively within a team environment 
• General knowledge of ticketing systems; experience with Ticketmaster preferred 
• Proficiency in Microsoft Word, Excel, Outlook.
• Availability to work evenings, weekends, and holidays based on event schedules 
• Ability to stand and walk for extended periods and lift/move up to 25 pounds
• Bilingual or multilingual communication skills preferred 
• Preferred knowledge of payroll systems and procedures.
• CPR, First Aid, and/or AED certification preferred, or willingness to obtain certification

Essential Job Duties:    

• Oversee safe, secure, and customer-focused front-of-house operations for all performances and special events    
• Execute opening and closing procedures for theatre operations 
• Supervise ushers and assist union Chief Ushers during events, providing leadership, direction, and support 
• Communicate show, event, and operational information to front-of-house staff
• Monitor lobby, entry, and audience areas to ensure guest safety, comfort, and compliance with venue policies 
• Enforce venue policies and maintain a safe and respectful environment for all patrons and staff
• Assist patrons with accessibility needs, including accessible seating, assistive listening devices, and mobility aid storage 
• Respond to and resolve patron questions, concerns, complaints, and behavioral issues in a professional and timely manner
• Execute emergency procedures, crowd management protocols, and coordinate with emergency personnel when necessary 
• Coordinate with security, event managers, box office, custodial, and facilities staff to support smooth event operations 
• Assist with pre-show setup, intermission operations, and post-show audience exit management 
• Monitor cleanliness and presentation of front-of-house spaces throughout events 
• Support VIP and special event guest services as needed 
• Complete and distribute incident reports and performance logs as required 
• Review and verify Usher payroll submitted
• Perform other related duties as assigned by the Director of Guest Relations or other supervisory staff

To apply: Please email your resume with the subject line “House Manager Position” to Emilie Canez, Director of Guest Relations, at ecanez@bochcenter.org. 

Boch Center is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.