Job & Internship Opportunities

Description: The Chief Usher, working as part of the Theatre Services Department, will oversee all aspects of the Usher Staff at the Shubert Theatre and report directly to the Guest Experience Manager (or their designee) and Director of Theatre Operations.

Qualifications:

• Minimum of 5 years comparable ushering experience
• Excellent interpersonal and communication skills, written and verbal, in order to work with clients, customers, staff and other constituents
• Great organizational skills
• Working knowledge of Microsoft Word, Excel, and Outlook
• Ability to work well within the Boch Center’s team environment
• Ability to work, as well as lead, Employees in the Usher department
• Ability to lift and/or move a minimum of 25lbs
• Ability to stand continuously throughout a 3-5 hour period
• Capability to perform any of the duties falling under the responsibility of members of IATSE B-4.
• Flexibility to work evenings, weekends and holidays as needed

Essential Job Duties:

• Make usher calls and assignments of ushers for each event, under the direction of the Guest Experience Manager or Director of Theatre Operations.
• Maintain usher records including contact information, sign-in sheets and payroll records.
• Disseminate event and specific performance related job information to the ushering staff through usher meetings, written memoranda and individual meetings.
• Make announcements to the public regarding Theatre policies, event information, or general information as well as announcing ‘curtains’, end of intermissions, and building closing.
• Supervise the opening and the closing of the auditorium and lobbies to the public as well as verifying that the public has exited the Theatre and that the Theatre is properly locked or unlocked.
• Handle patron questions, requests and problems including the appropriate resolution of seating problems.
• Develop a solid working knowledge about the Theatre’s Safety and Emergency plans.
• Supervise and monitor the ushering staff to ensure that they are adhering to the policies of theatre management and are performing the duties assigned to them.
• Disseminate safety & emergency information to ushering staff and, under the direction of the Guest Experience Manager and Director of Theatre Operations, facilitate Emergency plan actions as needed or directed
• Respond to and handle emergency situations, such as medical or other life safety related occurrences, providing assistance and coordination of response as well as documentation of situation
• Ensure that a full complement of Employees, as required by the needs of the event or show, reports to work for each call on time and ready to begin work
• Submit accurate and timely payroll reports using Microsoft Excel and Outlook
• Be present at the Theatre for the entire duration of each call. In the event of an approved absence arrange for an appropriate substitute Chief Usher for the performance(s).
• Work cooperatively with show management/production as needed and directed by the Guest Experience Management team.
• Perform all other duties customarily performed by department heads, or as directed by the Employer.

To Apply:

Please forward resume and references to:
Eric Neill, Director of Theatre Operations
Boch Center
270 Tremont Street
Boston, MA 02116
Email: eneill@bochcenter.org
No Telephone Calls.

Tremont Theatre, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Persons from diverse backgrounds are strongly encouraged to apply.