FAQs
Tickets
*Our Box Office is open Tuesday-Saturday from 12pm-6pm.*
How can I purchase tickets to the Wang and Shubert Theatres?
Tickets for the Wang and Shubert Theatres are available for purchase
Online at Ticketmaster.com
Box Office in person at the
Wang Theatre Box Office
270 Tremont Street
Boston, MA 02116
What about purchasing tickets on the day of a show?
Box Offices at the Wang and Shubert Theatres open two (2) hours prior to a scheduled performance.
Can tickets be ordered over the telephone with a credit card and then paid for with cash at the Box Office?
No. If tickets are purchased by telephone, they will be billed directly to the customer's credit card account used.
How can I purchase tickets and have someone else pick them up?
Ticket distribution/pick-up may vary from show to show. Some shows may require that tickets be picked up at the entry to the Theatre by the person who originally purchased the tickets. Otherwise, when purchasing tickets over the telephone, give the operator the specific name of the person who will be picking up the tickets at the Box Office. The tickets will then be left at the Box Office under that name. All guests will be asked to show an ID when picking up tickets at the will call.
How can I replace my lost or stolen tickets?
Tickets can easily be replaced by going back to the point of purchase. If tickets were purchased via telephone, call our Customer Service. If purchased through Group Sales, please call our Group Sales Department at 617.532.1116, or if purchased at the Box Office you will need to revisit the Box Office. Please try to have the exact seat locations if you only lost a portion of the tickets. Tickets may only be reprinted for the original purchaser and ID will be required.
Can I purchase tickets over the telephone with the Box Office?
No. The Box Office does not sell tickets over the telephone. You can purchase your tickets at the Box Office in person only, Tuesday - Saturday from 12PM to 6PM.
How can I receive a refund or exchange on my tickets?
There are no refunds on ticket purchases.
What is your Student Rush, Rush or Senior Discount Ticket Policy?
The availability of Student Rush, Rush or Senior Discounts Tickets are decided by the production company and the policy varies from show to show. Please check the Student Rush page here for more information.
How can I find out when tickets will go on sale for a particular show?
This site has the most up-to-date show listings. All ticket sales are usually announced through the mainstream media and through local radio and television stations. The best way to find out about show on sales and presales is by joining our email list.
What type of payment is accepted at the Box Office, online and/or on the telephone?
The Box Office accepts Visa, MasterCard, Discover, Diner's Club, and American Express, cash and MA checks (ten business days prior to the performance date being purchased). By telephone and online, Visa, MasterCard, American Express, Discover, and Diners Club are accepted (regular service and handling fees apply).
Where and when can I pick up my tickets from Will Call?
Will Call tickets are typically available at the Box Office one hour prior to curtain time. Please have your confirmation number or the credit card used for the purchase and identification ready. Please note that some shows will have Forced Will Call where tickets will be held at the box office for day of show pick-up only and will require immediate entry into the theatre with no re-admittance. Please check the show page for details
How do I purchase group tickets?
To purchase group tickets (typically 10-20+ depending on the show), call our Group Sales Department at 617.532.1116. or email groups@bochcenter.org. They will be happy to assist you in purchasing tickets for your group.
What is your policy on tickets sold through unauthorized brokers?
The Boch Center does not support the unauthorized reselling of tickets at a price above printed face value. The state of Massachusetts bars the resale of tickets above face value. If you have purchased tickets from an unauthorized ticket dealer and arrive at the theatre unknowingly with a fraudulent ticket, or you arrive at your seat to find someone has been sold the exact same seat, the Boch Center cannot honor, refund or exchange those tickets. Purchase your tickets online here.
General Theater
What is your Safety Measures & entry policy?
Restrictions and safety protocols may vary by performance. Be sure to visit your specific show's event details page immediately prior to each performance and carefully review our pre-performance emails for important information pertaining to your event.
What is your security policy?
The Boch Center is committed to providing a safe, secure, and enjoyable environment for our guests, staff, and performers during all performances and events held at the Wang and Shubert Theatres. For everyone’s safety, all guests entering the Wang or Shubert Theatre will be scanned with handheld and/or walk through metal detectors and have their belongings searched. The Boch Center reserves the right to confiscate prohibited items and/or those that are in breach of building policies or those that pose danger or disruption to the performance or other guests. Any guest who declines to be screened by these methods may be denied entry or ejected from our Theatres. Anyone in need of assistance during an event should inform one of the Center’s staff members who will provide the appropriate assistance.
Are food and beverage services available and allowed into the Theatre?
Yes, concession stations are available in the lobby areas of the Theatres. Food and beverages are allowed into the Theatres depending on the type of show.
What is the appropriate dress for attending the Theatre?
There is no specific dress code for attending shows at our Theatres. Guests should wear what is appropriate for the show they are attending.
Do the Wang and Shubert Theatres each have an elevator?
The Wang Theatre is equipped with an elevator available in the Grand Lobby with accessibility to all floors and has a chair lift installed for access to the Lower Lobby. The Shubert Theatre does not have an elevator; however, an accessible unisex bathroom is located off the Main Lobby.
Where can I park?
You can find parking easily through ParkWhiz. There are several parking lots located near the Theatres: The Tufts Medical Center Garage adjacent to the Wang Theatre; Theatre District Parking adjacent to the Shubert Theatre; Standard Parking, between the Tufts Medical Center Parking Garage and the DoubleTree Hotel; CityPlace Garage in the MA Transportation Building; 200 Stuart Street Garage at the Revere Hotel; the Kinney Motor Mart on Stuart Street, and the Garage at 100 Clarendon on Clarendon Street. CLICK HERE for more info on parking.
What restaurants are in the area?
There are many restaurants in the immediate area. Show your ticket stub and receive a special discount at select restaurants nearby. Learn more here.
How do I get to the Wang and Shubert Theatres?
The Boch Center is located in the heart of Boston's Theater District. The Wang Theatre is located at 270 Tremont Street and the Shubert Theatre is located directly across the street at 265 Tremont Street. CLICK HERE for directions.
Is photography and/or recording devices allowed?
As a general rule and for theatrical events, for the safety of the cast members, stage crew and the enjoyment of other guests, absolutely no photography or recording devices or any kind are permitted – this policy is strictly enforced. However, for some concerts, the Artist may make exception to non flash photography, please check for specific shows.
Is standing allowed?
For theatrical events and performances, standing is not allowed – this policy is strictly enforced. For concerts, depending on the nature of the performance there may be occasions when guests are standing.
How long are most performances?
Times vary by performance, check the show pages for performance run times.
Can show merchandise be purchased?
Yes, most shows have show merchandise available for sale prior to and at the conclusion of each performance.
What is your child policy?
All guests, regardless of age, must have a ticket to enter the theatre. Most shows are appropriate for children 4 and up. Please check the show page for age-appropriate content.
Do you have baby changing tables?
Yes, they are located in the Lower Lobby and on the second floor inside the women's bathroom.
What does the Facility Fee support?
The Facility Fee is used for the general maintenance, upkeep and improvements of our theatres and its operations. See other ways you can support our nonprofit organization.
Are program books available?
For most theatrical performances a Playbill is distributed to each patron free of charge. Concerts do not traditionally have program books. Show program books are often sold for a minimal fee.
Where can I find the seating charts of the Wang and Shubert Theatres?
You can view the seating charts for each venue on the seating charts page.
Where can I find a list of all events happening at the Boch Center Theaters?
Visit the Events Page to view our show listings.
When do the doors open prior to each performance?
The doors typically open 1 hour before the scheduled performance time.
What is the latecomers' policy?
Latecomers will be seated at the discretion of the artist or production company's seating policy.
Do the Theatre's have gift certificates?
Yes, the Boch Center Gift Card is the easiest, most flexible way to give the gift of concert, theatre or event tickets.
Seating
Where is the Orchestra Pit?
The Orchestra Pit is located directly in front of the stage on the first level in all Theatres.
Where is the Orchestra?
The Orchestra is the entire first floor level after the Orchestra Pit in all Theatres.
Where are the Boxes?
Boxes in the Wang Theatre are located on the first level at the rear of the Orchestra section. Boxes at the Shubert Theatre are accessed via the Orchestra up a flight of stairs.
Where is the Dress Circle (Loge) in the Wang Theatre?
The Dress Circle (Loge) includes box seats located on the second level in the rear and on the left, and right sides above the Orchestra. Dress Circle seats are generally not sold and reserved exclusively for Boch Center Members.
Where is the Mezzanine?
The Mezzanine is the third level above the Orchestra in the Wang Theatre. The Mezzanine includes the second level above the Orchestra at the Shubert Theatres.
Where is the Balcony?
The Balcony is the fourth level behind the Mezzanine in the Wang Theatre. In the Shubert Theatres, the Balcony is the third level above the Mezzanine.
Accessibility
Do you sell accessible seating? Where are they located?
The Wang and Shubert Theatres offer accessible seating. Accessible seating is available at a variety of prices throughout the Theatres. In the Wang Theatre accessible seating is in certain areas of the Orchestra Floor, and Orchestra Boxes. In the Shubert Theatre accessible seating is in certain areas of the Orchestra.
How can I purchase accessible seating tickets to performances?
The Boch Center offers accessible and companion seating in a variety of prices and locations throughout the Theatres. Tickets for performances at the Wang and Shubert Theatres may be purchased online or by calling 800.877.7575 (TDD 800.943.4327). For all theatres tickets can be purchased at the Boch Center Box Office in person, Tuesday-Saturday, 12PM to 6PM. Please inform the ticket seller you would like to purchase accessible seats.
Does the Theatre offer ASL, audio-described or transliterated performances?
Whenever possible the theatres try to offer ASL, audio-described or transliterated performances. Please contact info@bochcenter.org for more information.
Does the Boch Center have Accessible and TTY numbers?
The phone numbers for the Wang and Shubert Theatres are Accessible: 800.877.7575, TDD: 800.943.4327.
How soon before the performance should I purchase accessible seating?
The Boch Center strongly recommends that guests purchase their tickets in advance to obtain the desired seat location. In the event that all non-accessible seat locations are sold out for a performance, accessible seating locations will be the last released to the general public.
Can I get a companion seat with my accessible seat?
Yes. Both Theatres offer companion seats along with accessible seating.
Do the Wang and Shubert Theatres each have an elevator?
The Wang Theatre is equipped with an elevator available in the Grand Lobby to all levels of the Theatre. An accessible chair lift provides access to the Lower Lobby. The Shubert Theatre does not have an elevator; however, an accessible unisex bathroom is located off the Main Lobby.
How does the Boch Center pay for disability access programs and facility upgrades?
Each year, a portion of the Boch Center's operating budget is allocated for Community Service Expenditure, which includes direct cash grants, performance underwriting and discounted Rental fees for local nonprofit resident companies. We also include Access Programming, which includes ASL-interpreted and audio-described public performances for individuals who are deaf, blind or have communication disorders, and facility improvements that maintain physical access to the Center. Additional funding for Access Programming has been provided in the past by VSA Arts Massachusetts, the Bay State Council of the Blind, and various private foundations.
Is there hearing assistance available?
Yes, the Wang Theatre is equipped with Sennheiser MobileConnect assistive listening system.
We also have sound amplification devices available at the Shubert Theatre on a first come first serve basis. Please stop at the House Manager's podium located in the lobby on the left once you pass through security to request a sound amplification device. You may sit anywhere in the theatre with these devices.
How to connect to Sennheiser MobileConnect:
1. Join the Wifi
2. Download the app Sennheiser MobileConnect
3. Select your audio channel or click here
Support
How can I make a donation to Boch Center?
In addition to making a difference in the community, donations help to maintain and preserve our historic theaters so generations can enjoy the arts for years to come.
Here are a few ways you can join the Boch Center family: